Revolutionizing Nonprofit Operations: A Microsoft Power Platform Success Story
Today, maybe more than ever, nonprofits are aiming to leverage smart automation to enhance productivity, ensure compliance, and improve overall efficiency. The issue arising, however, is how to do this correctly, and limit the overall cost. This in mind, Microsoft platforms, such as PowerApps, Power BI, and Power Automate, have proven instrumental in empowering organizations to achieve these goals seamlessly.
The American Red Cross Case*
One shining example of this transformative journey is the American Red Cross (ARC), a nonprofit humanitarian organization dedicated to providing emergency assistance, disaster relief, and disaster preparedness education.
Faced with challenges in the supply chain for instructor materials, ARC enlisted the help of Nick Gill, a training specialist with no formal IT background. Leveraging the Power Platform, Nick developed the ‘Supply Hub’ app, a user-friendly solution that streamlined the supply ordering process for 650 instructors.
The results were impressive — the order lifecycle, which previously took 3-4 weeks, was reduced to just 4-5 business days. Instructors gained visibility into the entire order lifecycle and logistics staff workload, receiving regular status updates for the first time. The success of the ‘Supply Hub’ app has not only enhanced the efficiency of the supply chain but has also become a catalyst for creating other mobile apps within ARC, fostering a sense of ownership and collaboration among staff and volunteers.
Nick’s journey highlights the accessibility and user-friendliness of the Power Platform, enabling individuals with diverse backgrounds to drive positive change within their organizations. As Nick reflects on his journey, he notes, “I soon realized that this would be a great tool for gathering data around the supply order process.” Nick’s success story emphasizes the empowerment that comes with the ability to replace antiquated processes with innovative solutions.
The Call2Recycle Case*
Another nonprofit, Call2Recycle, faced unique challenges in managing a reverse logistics operation, collecting and recycling batteries. The organization’s growth and the changing landscape of battery technologies necessitated a shift from its outdated ERP system to a more integrated, user-friendly platform. Call2Recycle turned to Microsoft D365 and the Power Platform to create a comprehensive, connected solution.
The nonprofit now utilizes Dynamics 365 Business Central and Dynamics 365 Sales across various departments. Power BI is employed to visualize data and gain advanced analytics, providing employees and volunteers with greater visibility into program reach and performance insights. Power Automate and Power Apps seamlessly connect data sources, automating workflows and enhancing efficiency.
One notable project within Call2Recycle is the e-bike Battery Recycling Program, where the Power Platform is used to manage enrollment, online safety training, and ongoing support for retailers. The success of this initiative demonstrates the versatility of the Power Platform in addressing the unique needs of nonprofits with innovative and tailored solutions.
All in all, the Microsoft Power Platform is proving to be a game-changer for nonprofits seeking to increase productivity, reduce errors, cut turnaround times, save costs, and scale their operations. The success stories of the American Red Cross and Call2Recycle showcase the transformative impact of smart automation on nonprofit operations, enabling them to better serve their communities and fulfill their missions.
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* Source: Customers.Microsoft.com
